Returns & refunds
Buying at a discount shouldn’t mean accepting more risk. Our return policy is the same one we’d want as customers.
You have 15 days
If something isn't right, tell us within 15 days of the delivery date and we'll arrange a return, a replacement, or a refund — your choice. Discounted price doesn't mean final sale: a deal item is returnable on the same terms as anything else.
What we can take back
Items in the condition you received them, with any original packaging and accessories. We can't accept items that have been used beyond trying them out, or personal-care and hygiene items once opened — for safety reasons, not commercial ones.
How to start a return
Send us a message with your order number and what's wrong. We'll reply with instructions and, where applicable, a prepaid label. There's no form to hunt for and no restocking fee.
Who pays for return shipping
If the item arrived damaged, faulty, or isn't what was described, we cover return shipping. If you simply changed your mind, return shipping is yours to cover — the original shipping cost isn't refunded in that case.
When your refund arrives
We process refunds within 2 business days of the item arriving back with us, to your original payment method. Your bank usually takes another 3–5 business days to show it. We email you when we send it.
Damaged or wrong item
Send us a photo and we'll sort it immediately — usually without asking you to ship anything back. This is the fastest path to a resolution, so lead with it if it applies.
Ready to start? Send us a message with your order number, or email support@reeladeal.com.